Dog Diversity Privacy Policy

1. Introduction
Dog Diversity Pty Ltd (ACN 613 477 231) ("Dog Diversity," "we," "our," "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

2. Personal Information We Collect
We may collect and store the following types of personal information:

  • Name, phone number, email address, and postal address

  • Payment and financial details for transaction processing

  • Information provided in feedback, surveys, promotions, and customer interactions

  • Any other information you provide while engaging with us

3. How We Collect Personal Information
We collect personal information in various ways, including but not limited to:

  • Directly from you when you interact with us online, over the phone, or in person

  • When you use our website or services

  • When you subscribe to updates, make a purchase, or participate in promotions

  • From third parties where you have provided consent

By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

4. How We Use Personal Information
We use personal information for the following purposes:

  • Providing and delivering our products and services

  • Managing and improving our business operations

  • Communicating with you via phone, email, SMS, or mail

  • Sending marketing and promotional materials (you may opt out at any time)

  • Handling inquiries, complaints, and customer support

  • Complying with legal and regulatory requirements

If you choose not to provide certain personal information, we may be unable to offer you some of our products and services.

5. Disclosure of Personal Information
We may disclose your personal information to:

  • Employees, contractors, professional advisors, and service providers assisting in business operations

  • Legal authorities if required by law or regulatory obligations

  • Third parties in the event of a business sale or transfer, in accordance with applicable laws

We take reasonable steps to ensure third parties handle your information in compliance with this Privacy Policy.

6. GDPR Compliance for EU Residents
If you are a resident of the European Union, you have additional rights under the GDPR, including:

  • The right to access, correct, or delete your personal information

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent for data collection and processing

  • The right to lodge a complaint with a data protection authority

To exercise these rights, please contact us at info@dogdiversity.com.au.

7. International Data Transfers
Your personal information may be stored or processed in Australia or other countries. We ensure that appropriate safeguards are in place when transferring data internationally.

8. Data Security
We implement robust security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction
You may request access to or correction of your personal information by contacting us at info@dogdiversity.com.au. We may require identity verification before processing requests.

10. Complaints and Contact Details
If you have concerns about how we handle your personal information, please contact us at:

  • Email: info@dogdiversity.com.au

  • Mail: L1 94 Charles St, Seddon, Victoria 3011, Australia

We take privacy complaints seriously and will respond promptly.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

12. Website and Cookies
We may collect non-personal information such as browser type, operating system, and website interactions to improve our services. We use cookies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings.

13. Third-Party Websites
Our website may contain links to external sites not controlled by Dog Diversity. We are not responsible for the privacy practices of other websites and encourage users to review third-party privacy policies.

Approved by:
Dog Diversity Pty Ltd
Date: 30 January 2025